Shipping policy

RETURN & REFUND POLICY

 

1. 30-DAY RETURN WINDOW

We accept returns on eligible items within 30 days of the original delivery date. To be eligible for a return, your item must meet the conditions outlined below.

 

2. ELIGIBILITY & CONDITION OF ITEMS

Due to the nature of personal care and hygiene products, strict condition guidelines apply:

  • Unopened & Unused Bottles: Full-sized fragrance bottles must be unopened, unused, in their original packaging, and with all original seals intact to be eligible for a full refund.

  • Sample Packs & Discovery Sets: All sample vials, discovery kits, and travel-sized spray sets are final sale and non-refundable due to hygiene and safety standards.

  • Opened Fragrances: We cannot accept returns on full-sized bottles that have been opened, sprayed, or unsealed. (Tip: We highly recommend trying a Discovery Set prior to committing to a full-sized bottle!)

 

3. HOW TO INITIATE A RETURN

  1. Contact Us: Email our support team at Person with your Order Number and the reason for your return.

  2. Review: Our customer care team will review your request within 24–48 hours and send you detailed instructions along with a return authorization if eligible.

  3. Pack & Ship: Carefully package your item to prevent damage during transit. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error or a damaged item.

Note: Packages returned without prior authorization will not be eligible for a refund.

 

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We take great care in packaging our fragile glass bottles, but accidents can happen during transit.

 

If your order arrives damaged, leaking, defective, or incorrect:

  • Please notify us within 48 hours of delivery at Person.

  • Include your order number and clear photos/videos of the damaged item and packaging.

  • We will send a complimentary replacement or issue a full refund immediately.

 

5. REFUNDS & PROCESSING TIME

  • Once your return is received and inspected at our warehouse, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed back to your original payment method within 5 to 7 business days.

  • Please note that original shipping charges are non-refundable.

 

6. EXCHANGES

We only replace items if they are defective, damaged, or sent in error. If you wish to exchange an unopened item for a different scent, please return the unopened product for a refund and place a new order for the desired fragrance.

 

7. CONTACT US

If you have any questions regarding our return process or need recommendations before buying, please get in touch:

  • Email: